Track HelpScout with Yoke

Yoke.io uses HelpScout APIs to report on key metrics such as the number of tickets assigned to you.

About the integration

Yoke uses the user name and an API token to authenticate REST API calls. You can generate an API key by visiting "Your Profile" and then "API keys" in your Help Scout account.

Card Types

You can track the following measures for any mailbox in your Help Scout account:

  • conversations assigned to you
  • unassigned conversations
  • conversations assigned to others

Alerting logic

A machine learning algorithm figures out how often you respond to conversations and warns you if certain conversations have been dormant for longer than usual.

Slack integration

You can query your Help Scout cards from Slack using slash commands.

Automatic bookmarks in Chrome

The Yoke Auto-Bookmarks Extension turns the conversations picked up by your Help Scout cards into bookmarks in Chrome.

Tips for Yoke users

Help Scout is a light-weight "invisible" customer support application that turns email exchanges into support tickets.

You can track conversations assigned to you to make sure that they are dealt with. If you manage a mailbox, you can track unassigned conversations and assign them to the correct person in the team.

Yoke will alert you if some conversations are taking longer than expected, as with Zendesk.

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