Query FreshDesk using Slack commands

You can query your FreshDesk account from Slack using the '/yoke' command.

Connecting Yoke to Slack

Configure a “Slash Command” listed under “DIY Integrations & Customizations” in the Slack Integrations page with these fields:

Once the integration is configured, you can click the “Slack integration” link in the profile drop-down (top-right of the screen) to obtain the /yoke login [user] [token] command which links your Yoke and Slack accounts.

That's it! You have connected Slack to your Yoke board, and can query FreshDesk and 48 other applications from the comfort of your Slack chatroom. Read more about the Slack-Yoke integration.

Querying FreshDesk

If you are a new Yoke user, you must first create cards that connect to Freshdesk. Yoke supports cards that query new and open tickets, tickets you are watching and new topics in a forum.

/yoke list shows all the cards on your Yoke board. Here's a sample response:

slackbot10:40 AMOnly you can see this message
Here's a list of your cards:
new and open tickets
new topics in the Best Practices forum
• ... and card titles from other connected apps

/yoke list open tickets lists the items in the first card.

slackbot10:40 AMOnly you can see this message

You can click the links to jump to corresponding tickets and topics in Freshdesk.

Sign up for a free Yoke account and enhance your Slack experience.