Yoke uses OAuth2 and secure REST APIs to connect to Zendesk.
You can query your Zendesk cards from Slack using slash commands.
The Yoke Auto-Bookmarks Extension turns the tickets, tasks and questions picked up by your Zendesk cards into bookmarks in Chrome.
You should track the important/urgent views as Yoke cards. Zendesk has over 10 pre-created views. You can create your own views in addition to them.
The important/urgent views depend on your role:
The machine learning algorithm learns how often issues are updated, and alerts you on issues that may require attention based on the duration of inactivity. For this reason, it is better to mark issues as pending when waiting for additional details. Be sure to send reminders to customers by tracking the "Pending tickets" view.