Query Zendesk using Slack commands

You can query your Zendesk account from Slack using the '/yoke' command.

Connecting Yoke to Slack

Configure a “Slash Command” listed under “DIY Integrations & Customizations” in the Slack Integrations page with these fields:

Once the integration is configured, you can click the “Slack integration” link in the profile drop-down (top-right of the screen) to obtain the /yoke login [user] [token] command which links your Yoke and Slack accounts.

That's it! You have connected Slack to your Yoke board, and can query Zendesk and 48 other applications from the comfort of your Slack chatroom. Read more about the Slack-Yoke integration.

Querying Zendesk

If you are a new Yoke user, you must first create cards that connect to Zendesk. Yoke supports cards that query any view in Zendesk.

/yoke list shows all the cards on your Yoke board. Here's a sample response:

slackbot10:40 AMOnly you can see this message
Here's a list of your cards:
unsolved tickets assigned to me
open questions in Zendesk
• ... and card titles from other connected apps

/yoke list unsolved tickets lists the items in the first card.

slackbot10:40 AMOnly you can see this message

You can click the links to jump to corresponding tickets in Zendesk.

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